For 21+ only

cu99 Responsible Gaming — Keep the Fun Within Safe Limits

cu99 believes betting should be a healthy form of entertainment, not a source of addiction. Our protection tools and guidelines help you stay in control at all times.

The cu99 platform is only for those aged 21 and above. Registration and participation by minors is strictly prohibited.

What is Responsible Betting and why does it matter?

Online betting and casino gaming is a source of genuine enjoyment for many people. However, when it goes out of control, it can have a negative impact on personal, family, and financial life. Responsible gaming at cu99 means not wagering more than you can afford to lose, respecting time limits, and not treating gaming as a source of income.

We want every player to enjoy entertainment on our platform, but within limits. On this page you will find out how to use cu99's protection tools to keep your gaming healthy and seek support when needed.

Key Principles to Keep in Mind

Betting is for entertainment, not income
Only bet money you are willing to lose
Set a time and budget before each session
Do not chase losses with bigger bets
Do not play under stress or the influence of alcohol

Our Protection Tools

Deposit Limit

You can set your own daily, weekly, or monthly maximum deposit limit. Setting a limit is simple and takes effect immediately. Increasing a limit requires a waiting period, but reducing one has no delay.

Time-Out Break

If you feel you need a break, take a time-out from 24 hours up to 6 weeks. During this period no betting or casino activity will be possible from your account. It is an effective way to step back from pressure.

Self-Exclusion

Choose self-exclusion for a long-term break. This option allows you to close your account for a minimum of 6 months or permanently. No promotional messages will be sent during self-exclusion.

Session Time Limit

Set a maximum duration for each login session. When the session ends, you will be logged out automatically. This protects you from the habit of playing unnecessarily for long periods.

Betting History and Reality Check

You can view your complete betting history and deposit and withdrawal records at any time. The reality check feature reminds you at set intervals how long you have been playing.

24/7 Support Service

For any issue related to responsible gaming, cu99's live chat support is available in Bengali 24 hours a day, 7 days a week. The professional team will be by your side with complete confidentiality.

Warning Signs of Problem Gambling

If you or someone you know shows the signs below, it is time to seek help. Keep yourself and your loved ones safe.

  • Repeatedly betting to recover lost money and trying to chase losses
  • Repeatedly failing or feeling uncomfortable when trying to stop betting
  • Hiding betting activity from family and friends
  • Taking on debt or spending savings to fund betting
  • Neglecting work, studies, or family responsibilities to bet
  • Spending most of your time thinking about betting — even while doing other things
  • Feeling restless, irritable, or depressed when not betting
  • Feeling the need to place increasingly larger bets for excitement or a thrill
  • Using betting as a way to escape stress or problems
  • Feeling helpless, hopeless, or guilty after losing

Check Yourself

Answer the questions below honestly. If two or more answers are "yes", contact our support team or use the time-out or self-exclusion feature.

Do you sometimes find it hard to stop betting on your own?
Is betting having a negative effect on your financial situation?
Are family or friends concerned about your betting?
Have you ever missed an important task or event because of betting?
After losing, do you keep coming back to try to recover that loss?
Have you taken on debt or used family money for betting?

How to Use the Protection Tools

Set a Deposit Limit

Log in to your account
Open "Account Settings"
Go to the "Responsible Gaming" section
Set your preferred limit and save

Activate a Time-Out

Select "Time-Out" from Settings
Choose the break duration (24 hours–6 weeks)
Confirm — it will take effect immediately
Your account will be reactivated automatically when the period ends

Request Self-Exclusion

Contact us via live chat or email
Let us know the duration of self-exclusion you want
Our team will close the account within 24 hours
No marketing messages will be sent during the period

Get Support

Click the live chat icon at the bottom right of any page
Describe your issue in Bengali — the team is always ready
Email us at: [email protected]
Complete confidentiality is guaranteed

cu99's Commitments and Policies

Minor Protection: cu99 strictly verifies that users are 21+. Proof of age is mandatory during registration. If there are children in your household, it is recommended to use parental control software on your computer or device.
Privacy Assured: Any request or conversation related to responsible gaming is kept completely confidential. Your information is never shared with any third party.
Fair Play Guarantee: All games at cu99 are operated by a neutral and verified random number generator (RNG) technology. Manipulation or fraud of any kind is completely impossible.
SSL Protection: Our entire platform is secured with 256-bit SSL encryption. Your personal and financial information is completely safe.
Promotional Communication Control: During self-exclusion or time-out, we do not send any promotional emails, SMS, or notifications.
Continuous Improvement: cu99 regularly reviews and improves its responsible gaming policies and tools to ensure the best possible protection for players.

Need help? We are always here for you

If you feel that betting is causing problems in your life, do not wait — contact us now. cu99's Bengali support team is with you 24/7.

Log In and View Settings View FAQ

Frequently Asked Questions

Yes, lowering a deposit limit or setting a new one takes effect immediately. However, increasing a limit requires a set review period, so decisions are not made impulsively.

Yes, any balance in your account before self-exclusion is activated can be fully withdrawn. Contact our support team to process the withdrawal — they will make it straightforward.

Yes, once a time-out period ends, your account is reactivated automatically. However, after self-exclusion ends, you must apply again to reopen — it does not reopen automatically.

If you think a family member is struggling with a betting addiction, start by having an open conversation with them. You can also contact cu99's support team as a third party for guidance. Reach us via live chat or at [email protected].

No. cu99 is strictly for those aged 21 and above. Those aged 18, 19, or 20 are also not permitted to use our platform. This is enforced through an age verification process.

You can submit any complaint or concern through our 24/7 live chat or by emailing [email protected]. We take every complaint seriously and work to resolve it promptly.

Enjoy Responsibly at cu99

Enjoy entertainment within your limits. Explore any of the sections below — always play responsibly.

Cricket Betting

Place bets on the most popular sport in Bangladesh — BPL, T20 World Cup and all other tournaments.

View Cricket

Slots Games

Fortune Tiger, Gates of Olympus and hundreds more slot games — enjoy within your own budget.

View Slots

cu99 Casino

Live Casino, live dealers and many more games — play within your limits.

View Casino

FAQ & Support

Find answers to more questions about responsible gaming or your account on our FAQ page.

View FAQ