cu99 Terms and Conditions

1. General Provisions

cu99 ("Platform", "we", "us") is an online betting and gaming platform that provides services for players in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement applicable between you ("User") and cu99.

By starting to use any service provided through the cu99 website, mobile version, or application, you are considered to have voluntarily and fully accepted these terms and conditions.

1.1 Definitions

• Platform: The cu99 website and mobile services.
• User / Member: Any person registered on cu99.
• Account: The unique profile registered in a user's name on the platform.
• Funds / Balance: The monetary amount held in an account.
• Bonus: Additional balance granted as a promotional reward.

1.2 Applicable Law

These terms and your relationship with cu99 are governed by relevant international laws and regulations. Negotiation and mediation will be the preferred method for resolving any disputes.

2. Eligibility and Age Requirements

To use cu99's services, you must meet the following eligibility requirements:

• You must be at least 21 years of age. This platform is for users aged 21 and above only.
• You may operate only one account in your own name.
• All information you provide must be true, accurate, and complete.
• Online gaming must be legally permitted in the area where you reside.
• You must not have been previously banned from cu99 for any reason.

2.1 Age Verification

cu99 may request a government-issued identity document (such as a national ID card or passport) at any time to verify age. If the required documents are not submitted within the specified timeframe, the account may be permanently closed.

3. Account Registration and Management

3.1 Registration Process

To open an account on cu99, you must provide accurate personal information. Creating more than one account under the same person's name is strictly prohibited. If multiple accounts are detected, all accounts will be terminated and the associated funds may be forfeited.

3.2 Account Security

It is entirely your responsibility to keep your account login details secure. Please strictly follow the guidelines below:

• Do not share your password with anyone.
• Use a strong and unique password.
• If you suspect unauthorized access to your account, notify cu99 support immediately.
• Always log out after using a public device.

3.3 Updating Account Information

If any of your personal details change, notify the cu99 support team without delay. cu99 will not be held responsible for issues arising from incorrect information.

4. Deposit and Withdrawal Policy

4.1 Deposit Rules

Financial transactions on cu99 are secure and fast. Each deposit must be a minimum of ৳500. Accepted payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

All deposits are processed in Bangladeshi Taka (BDT / ৳). Deposits from third-party accounts are not accepted.

4.2 Withdrawal Rules

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the account from which the deposit was made.
• Withdrawal requests may be delayed if KYC verification has not been completed.
• cu99 reserves the right to temporarily suspend withdrawals in cases of suspicious activity.

4.3 Transaction Verification

cu99 may carry out additional identity verification before processing large transactions. This process is part of the Anti-Money Laundering (AML) policy.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

cu99 offers new members a 100% bonus on their first deposit up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.
• Deposit ৳22,000 and receive a maximum bonus of ৳10,000, giving a total balance of ৳32,000.

5.2 Wagering Requirements

To withdraw bonus funds, you must wager at least 20 times the bonus amount received. Example: if you receive a ৳1,000 bonus, the bonus balance becomes withdrawable after placing a total of ৳20,000 in wagers.

5.3 General Bonus Terms

• Bonus offers are single-use only and are non-transferable.
• Using multiple accounts to claim bonus benefits is strictly prohibited.
• cu99 reserves the right to modify, suspend, or cancel any promotional offer at any time.
• If the bonus terms are not fulfilled, the bonus balance may be cancelled.
• Each promotion has a specific expiry period; once expired, the bonus is cancelled automatically.

6. Betting and Gaming Rules

6.1 General Betting Rules

The following rules must always be observed when betting and gaming on cu99:

• Once a bet is confirmed, it cannot be changed or cancelled.
• cu99 reserves the right to correct any odds or results displayed incorrectly due to a technical error.
• If a match or event is cancelled, the stake for the related bet will be refunded.
• Specific rules apply to sports betting.

6.2 Cheating and Dishonest Conduct

Any form of cheating, use of bots, gaining unfair advantages, or deceiving other players is strictly prohibited. If such activity is detected, the relevant account will be immediately terminated and the balance forfeited.

6.3 Game Results

All games on cu99 are operated using verified Random Number Generator (RNG) technology. To ensure fair play, we work with reputable game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others.

7. Fair Use Policy

The following are strictly prohibited to ensure honest and fair use of cu99's services:

• Betting or gaming using automated software, bots, or scripts.
• Creating multiple accounts for the purpose of claiming bonus benefits more than once.
• Attempting to access information within cu99's systems without authorization.
• Exploiting any vulnerability or flaw in the platform for personal gain.
• Using the platform for money laundering or any other illegal financial activity.

If any of the above violations are detected, cu99 reserves the right to close the account and forfeit the associated funds without notice.

11. Limitation of Liability

cu99 will not be held liable for:

• Games being interrupted due to internet disconnection or technical faults.
• Losses caused by your own negligence or mistakes.
• Issues arising from disruptions to third-party payment providers' services.
• Unexpected technical failures or cyberattacks.
• Temporary suspension of services due to compliance with legal obligations.

cu99 will always make every effort to ensure the security and reliability of its platform. However, if the service is disrupted for any reason, we are committed to restoring it to normal as quickly as possible.

12. Changes and Amendments

cu99 reserves the right to modify these rules and terms and conditions at any time. In the case of significant changes, members will be notified via their registered email or through a notice on the platform.

If you continue to use the platform after any changes, you will be considered to have fully accepted the revised terms and conditions. Therefore, it is advised that you review this page regularly.

12.1 Contact

If you have any questions or concerns about these terms and conditions, please contact us via our 24/7 live chat service or by email:

[email protected]

Our support team is always ready to assist in Bengali.