cu99's Privacy Policy

cu99 collects various types of information from its users. This information is primarily divided into two categories: (a) what you provide directly, and (b) what is collected automatically through your use of the platform.

a. Information You Provide Directly

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address and mobile number
• Username and password
• Payment details — such as bKash, Nagad, Rocket, or bank account information (for deposits and withdrawals)
• Identity verification documents (copy of national ID card or passport, where applicable)
• Messages you send to customer support via live chat or email

b. Automatically Collected Information

• IP address and device information (operating system, browser type, screen resolution)
• Cookies and session data (see section 6)
• Login times, page visits, and navigation patterns on the site
• Gaming activity logs — betting, win/loss history, and transaction details
• Location data (only where applicable and subject to your permission)

cu99 uses your information only for lawful and necessary purposes. We never sell your information to third parties without authorisation. The purposes for which collected information is used:

• Account Management: To create, verify, and maintain your account
• Identity Verification: To confirm age and identity (in compliance with the 21+ age requirement)
• Financial Transactions: To process deposits and withdrawals
• Customer Support: To resolve your issues and respond to enquiries
• Security and Fraud Prevention: To ensure account protection and detect suspicious activity
• Legal Compliance: To comply with applicable laws and regulations
• Service Improvement: To enhance platform performance and user experience
• Responsible Gaming: To monitor excessive betting behaviour and provide support

cu99 does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

Service Provider Partners

Necessary information may be shared with trusted service providers for activities such as payment processing (bKash, Nagad, Rocket, banks), IT infrastructure, data analytics, and customer support. These organisations use the information only in accordance with cu99's instructions.

Game Software Providers

Providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, or other software suppliers may receive limited technical data for the purpose of operating their games.

Legal Obligations

In response to a court order, valid legal process, or a lawful request from a government authority, cu99 may disclose information to fulfil its legal obligations.

Business Restructuring

In the event of a merger, acquisition, or restructuring, user information may be transferred. However, the new controlling entity will also be bound to maintain standards consistent with this privacy policy.

cu99 uses industry-standard security technology to protect your personal and financial information. The key components of our security framework:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology, making it unreadable to third parties
• Password Hashing: Your password is never stored in plain form — only a one-way cryptographic hash is retained
• Firewall and Intrusion Detection: Secure firewalls and intrusion detection systems are active at the server level
• Two-Step Verification: An additional verification process applies for suspicious logins or large transactions
• Regular Security Audits: Regular security reviews are conducted on our systems
• Minimum Access Policy: Staff can only access the information necessary to carry out their responsibilities

However, complete security of data transmission over the internet cannot be guaranteed. We therefore ask you not to share your password with anyone and to end your session after logging in from a public device.

cu99 retains your personal information only for as long as necessary to fulfil the purpose of collection or to meet legal obligations.

• Active Accounts: All information is retained for the duration the account remains active
• Closed Accounts: Even after an account is closed, the minimum information required for legal compliance and dispute resolution is retained for a specified period
• Transaction Records: Details of financial transactions are retained in accordance with applicable law
• Customer Support Messages: Retained for a specified period after issue resolution for reference purposes

Once the specified period has expired, data is securely deleted or anonymised so that you can no longer be identified.

cu99 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve the functionality of the site.

Essential Cookies

These cookies are necessary for the basic functionality of the platform — maintaining login sessions, storing security tokens, and retaining form data. They cannot be disabled.

Analytical Cookies

These cookies are used to understand which parts of the site are used most. The data collected in this way is anonymous and is not linked to personal information.

Preference Cookies

These cookies store information about your language preference, display settings, and other personalised experience choices.

You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.

cu99 respects your data rights. You may exercise the following rights:

Right to Access Information

You may at any time request a copy of the personal information stored about you at cu99.

Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected.

Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

Right to Object to Processing

You may object to marketing communications or certain types of data processing.

Right to Data Portability

You may request your data in a structured, commonly used format.

To exercise any of the above rights, email us at: [email protected] or contact us via 24/7 live chat.

cu99 strictly does not provide services to persons under the age of 21. We do not intentionally collect personal information from minors.

If evidence comes to our attention that a person under the age of 21 has created an account, we will immediately close that account and delete the associated information.

If you believe a minor is using an account, please notify us at [email protected].

cu99 may update this privacy policy as needed. If any significant changes are made, we will notify you by the following means:

• Displaying a prominent notice on the website
• Sending a message to your registered email address (for major changes)
• Updating the "Last Updated" date at the top of the page

Continued use of the platform after any changes will be considered acceptance of the updated policy. You are advised to check this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We will endeavour to process your request as quickly as possible and within a maximum of 30 business days.